Waitlist management
Sold out does not mean lost interest. Waitlists capture demand for popular ticket types and let you offer spots to eager attendees the moment they become available.
How waitlists work
When a ticket type sells out, Kagibag automatically shows a "Join waitlist" option on the event page. Attendees join the waitlist for a specific ticket type, not the event as a whole. This means you can have separate waitlists for VIP, General Admission, and other ticket types simultaneously.
Joining a waitlist
Attendees provide their name and email address to join. They can optionally opt in to marketing communications. A confirmation email is sent immediately so they know their spot is secured. Each attendee can only join the waitlist for a given ticket type once.
Waitlist entry lifecycle
Each waitlist entry moves through a series of statuses as tickets become available and attendees respond to offers.
| Status | Description |
|---|---|
| Waiting | The attendee is on the waitlist. No tickets are available yet. |
| Offered | A spot has opened up and the attendee has been notified with a purchase link. The offer has an expiration time. |
| Purchased | The attendee accepted the offer and completed their ticket purchase. |
| Expired | The offer window passed without the attendee completing a purchase. The spot can be offered to the next person. |
| Cancelled | The attendee removed themselves from the waitlist. |
Making offers
When tickets become available (through cancellations, refunds, or capacity increases), you can offer spots to waitlisted attendees. Each offer includes an expiration time — once it passes, the spot moves to the next person in line. The attendee receives an email with a direct link to purchase their ticket.
Redeeming an offer
When an attendee clicks the offer link in their email, they are taken directly to checkout with their ticket pre-selected. The waitlist entry is linked to the checkout session so the system knows to honor the offer. Once they complete the purchase, their waitlist entry moves to Purchased status.
Leaving the waitlist
Attendees can cancel their waitlist entry at any time while they are in Waiting or Offered status. Cancelling an offered entry releases the spot so it can be offered to the next person. Once an entry is in Purchased or Expired status, it cannot be cancelled.
See where this workflow fits
Use these pages to connect the how-to guide with the commercial workflow it supports.